Understanding Your Pet Behaviour Consultation

Taking the first step towards resolving your pet's behaviour can feel daunting. Rest assured, I'm here to guide you every step of the way.

Unlocking the Benefits of Online Consultations:

  • Unmatched Expertise: With 26 years of experience and specialised qualifications, access expert guidance that's second to none, no matter where you are.

  • Shorter Waitlist: Get help quickly - my online approach often means I can see you sooner.

  • Convenience: Enjoy evening consultations that fit your busy schedule and allow the whole family to participate.

  • Comfort: Relax in your own home with a cuppa while we work together to transform your pet's behaviour.

  • Cost-Effective: Many pet insurance policies cover my online consultations, making expert help even more accessible.

Here's what you can expect from a video consultation with me:

Before we meet:

  • You'll complete a detailed questionnaire about your pet's behaviour and history.

  • You can also share videos of your pet exhibiting unwanted behaviour, which can be helpful (but not required) in understanding the situation.

During our session:

  • We'll connect on Zoom in a relaxed and comfortable online environment.

  • You'll have ample opportunity to share your concerns and goals for your pet.

  • We'll delve deep into your pet's behaviour history to uncover the root causes of the problem.

  • I'll explain the reasons behind your pet's behaviour in clear, easy-to-understand terms.

  • I'll provide you with a tailored plan to address the underlying emotions, motivations, and other factors contributing to the unwanted behaviour.

  • We'll practice any necessary training techniques together, with me offering guidance and support.

  • You'll leave the session feeling empowered and equipped with a clear plan of action.

After our consultation:

  • You'll receive a comprehensive report summarising my assessment and recommendations.

  • I'll be available to answer any questions you have as you implement the plan.

  • We can even review videos of your progress together to ensure you're on the right track.

Your Comprehensive Consultation Package:

  • In-depth Consultation: A dedicated one-on-one session that lasts as long as needed, typically around 2 hours. We'll delve deep into your pet's behaviour, explore the root causes, and create a tailored plan for success.

  • Personalized Written Report: Receive a detailed report summarizing my assessment and recommendations, providing a clear roadmap for your pet's behaviour transformation.

  • Ongoing Support: I'm here for you even after the consultation. Enjoy continued email support, including video reviews of your pet's progress, to ensure you're on the right track.

  • Veterinary Collaboration: I'll collaborate with your vet to ensure a holistic approach to your pet's care.


The cost

My fee for the video consultation package is £350. 

Insurance coverage for my fees:  As I am a Certificated Clinical Animal Behaviourist and member of the Association of Pet Behaviour Counsellors, my fees are often covered by pet insurance plans. Please check with your insurer.


I can never thank Mat enough for resolving this problem in just one visit. His expertise, patience, and understanding has greatly improved the quality of both my life and that of my dogs.
— Sheila Graham, Kelso.
You have performed a miracle in our lives for our dog and we are very grateful.
— Allie and Ivan Nagel

Follow-up sessions

Thank you Mat for always being there with advice when I thought I was still having problems, always answering emails the same day.
— Karen Wood

During the initial consultation I aim to provide you with all the information and techniques necessary to resolve your pet's behavioural problem. Often this initial consultation and subsequent email and WhatsApp support is all that is required. However, follow-up sessions are usually very beneficial, and I recommend them. I charge a discounted rate of £150 for these sessions.